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Roaming home page
A roaming user (also known as a remote or offsite user) is someone who is connecting to the web from an IP address that has not been configured as a proxied connection on any policy.
When roaming users try to proxy through the cloud service from an unknown IP address, the service does not know which policy to apply to them and must therefore serve a non-policy specific notification page asking them to identify themselves. This is a global page and cannot be customized.
Once a user is logged on with a unique user ID, the cloud service knows which policy to apply to the user.
Challenges supporting roaming users
There are a number of scenarios that must be supported to allow deployment of the cloud web service for roaming users. This presents a number of challenges: connection difficulties related to browser type, the connectivity method, and many other variables. For the latest advice, known issues, and workarounds please check the articles in the Knowledge Base and the Getting Started Guide.

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