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Report Center > Using the Report Builder > Viewing detailed reports
Viewing detailed reports
You can use grouping reports as a starting point for accessing more detailed information, either by drilling down into a particular aspect of a report, or using Transaction View (web), Incident Manager (web), or Message Center (email) to see further information about a report item.
Drilling into report items
To drill down into a report item:
1.
You can select multiple items and change your selections, even after the popup window appears.
2.
3.
You can edit the content of the Grouping and Filters fields, and view the report in different formats, in exactly the same way as for the previous report.
4.

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Report Center > Using the Report Builder > Viewing detailed reports
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