Parameter	Description
Sender	Sender email address.
Recipient	Recipient email address.
Subject	Message subject. Click the link to display the View Message page for viewing message information and contents. See Viewing a message in a queue.
Size	Message size.
Date/Time	Date and time of message receipt.
Policy/Rule	Policy and rule applied to the message. If a data loss prevention (DLP) policy is applied to a message, this information displays as a clickable link. Click View Incident to open the DLP incident information in the Data module, where the message was processed. This column does not display in the archive queue.
Message Type	Type of message (for example, spam, virus, exception, commercial bulk, advanced malware detection - cloud, advanced malware detection - on-premises, spoofed email, URL analysis, encryption error, or decryption error).
Processed By	Name of the appliance that processed the message.
Quarantined Reason	Indicates why a message was sent to a quarantine queue: Antivirus filter Email hybrid service URL analysis filter Bounce address tag validation Digital fingerprinting antispam tool LexiRules antispam tool Heuristics antispam tool Commercial bulk email filter Custom content filter Block List (Personal Email Manager Always Block List entry) Archive feature (a setting on the page Settings > Inbound/Outbound > Message Control) Data loss prevention Exception (message exception) For a message attachment analyzed by Forcepoint Advanced Malware Detection for Email - Cloud, click View report(s) to open a pop-up box with links to an Advanced Malware Detection - Cloud report on each file examined.

Note  In high-traffic situations, a large number of virus filter and URL filter exceptions may occur, incorrectly sending many messages to the exception queue. After the situation is resolved, select the affected email and use the Reprocess action to restart email processing.

Action	Description
Deliver	Deliver the message to its recipient(s).
Delete	Delete the message from the queue.
Reprocess	Delete the message from the queue and restart the email processing function as if the email system were receiving it for the first time. For the archive queue, this action is called Process.
Not Spam	Report that the message should not be classified as spam and release the message for delivery. This option is available only when spam messages are selected.
More Actions	Pull-down menu functionality to select additional actions to perform. See the following table for more information.
Refresh	Refresh the queue contents list to view up-to-date queue contents.

Action	Description
Resume Processing	A message that has both spam and virus characteristics may be isolated by one type of filter before it has been processed by the other type. If the original quarantine is a false positive, use this action to make sure the message is processed by all relevant filters rather than delivered after only the first analysis.
Add to Always Block List	Add the message sender to the Always Block List.
Add to Always Permit List	Add the message sender to the Always Permit List.
Forward	Forward the message to one or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download	Download the message in .eml format. Downloaded email is saved in a zip file.
Clear message queue	Delete all the messages in the queue.
Reprocess all messages	Reprocess messages in your search result. Only the first 5000 entries in your search result are reprocessed.
Delete all messages	Delete messages in your search result. Only the first 5000 entries in your search result are deleted.