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Managing Messages > Managing message queues > Managing the delayed message queue
Managing the delayed message queue
Administrator Help | Forcepoint Email Security | Version 8.5.x
Email that is temporarily undeliverable as a result of various connection issues is sent to the delayed messages queue. Delayed messages may be automatically resent by the system. See Handling undelivered messages for information about setting the delayed messages delivery retry interval and configuring a notification message to be sent for undelivered email.
Delayed message delivery may also be scheduled for a future date using a custom content filter action. See Custom content for information about custom content filters and Creating and configuring a filter action for details about scheduling a delayed message delivery.
View the messages in this queue and manually perform necessary processing activities on the page Main > Message Management > Delayed Messages.
View messages by date/time range
When the Delayed Messages page displays, the most recent messages are shown. Use the View from/to fields to specify the desired date/time range for viewing messages. The calendar includes the following options:
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Click Clean to clear the current date/time calendar selection.
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Click Today to set the calendar date to today's date.
Set the time range in hours and minutes in the entry fields to the right of the calendar.
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Click the arrow to the right of the View date/time range to display the desired queue items.
Search messages by keyword
Use the Search functionality to perform a keyword search of delayed messages, and to refine a search by message IDs, senders, recipients, subjects, or reasons for delay. If appliances are configured in a cluster, you can also search on the name of the appliance that processed the messages (Processed By category). The Search functionality includes the following options:
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From the pull-down menu, click a category on which to search; ID, Subject, Sender, Recipient, Processed By, Reason for Delay, or All.
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Click Search.
The messages matching the search parameters display.
Configure the number of messages to display
Use the Per Page menu to configure how many messages to view on each page of the queue.
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From the pull-down menu per page, select the number of messages to display on each page; 25, 50, or 100.
The default is 25.
The following table details the information displayed in the list of delayed messages.
 
Click View Incident to open the DLP incident information in the Data module, where the message was processed.
Select a message in the queue and perform the following actions:
 
The pull-down menu More Actions includes the following operations:
 

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Managing Messages > Managing message queues > Managing the delayed message queue
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