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Message Log
Administrator Help | Forcepoint Email Security | Version 8.5.x
The Message Log records information about each email message (inbound, outbound, and internal) processed by the email system. Access the Message Log on the Message tab of the page Main > Status > Logs.
Message Log data
The following table details the Message Log data that is collected and displayed in the Message Log in table format.
 
Message Log search options
The Message Log Search Options section includes search options such as date range or keyword, as well as filtering options to search messages by specific criteria, and the functionality to drag columns to resize them. The View from/To calendar controls are used to determine the date and time range for a search. The default value for the from and to fields is the date and time at which the log is opened. The calendar includes the following options:
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The search filter functionality is used to narrow the search by filtering results by criteria such as Subject, Spam Score, Recipient Address, or Appliance. Up to 10 filters can be added, with a relationship of "and" to further refine the search. The following table details the search filter options.
 
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Search the Message Log
1.
(Optional) Use the calendar functionality to specify a date to search.
2.
From the pull-down menu Filter, select a message element on which to search.
3.
From the pull-down menu Condition, select a filter condition on which to search.
4.
In the field Value, enter a keyword on the filter and condition.
Example: If you selected the filter Sender Address and the condition Is, enter at least one email address on which to search. Separate multiple addresses with a semicolon.
5.
A second row of filtering options displays.
Up to 10 filters can be added. The relationship between filters is "and," which allows searches to be narrowly refined.
6.
(Optional) To remove a search filter, click the minus sign.
The filter is removed.
7.
The Advanced Options display.
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9.
Click Search.
The search results display in the Message Log table.
10.
(Optional) Restore all search settings to the default; click Set to Default.
Search settings are reset.
Configure display settings and navigate log entries
1.
From the pull-down menu Per page, select the number of entries to display; 25, 50, 100, or 200.
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3.
Jump to a specific page; in the field Page, enter the page number and select Go.
Message Log export options
The length of time message records are saved in the database depends on the message volume and database partition capacity. The Export option is used to preserve message records by exporting log data; it is recommended to export data on a regular basis. Exporting does not remove records from the Message Log; it copies log data to a CSV or HTML file.
Export Message Log data
1.
The Export Log dialog box displays.
2.
From the pull-down menu File type, select the desired output file type; CSV or HTML.
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The Export Log window closes and the selected data is exported.
Log Details
The Log Details page displays information about a selected message. The following table details the Message Log detail items that display on the Log Details page.
 
Indicator of whether message is quarantined (Yes or No). A View link appears for a message isolated by a DLP or advanced file analysis policy.
View message details
1.
The Log Details page displays.
2.
(Optional) View additional log details, click View Log Details.
Additional details display in table format. See Message Log details.
3.
The Message Log page displays.
View quarantined message details
1.
The Message Details page displays with options for quarantined message.
2.
From the Message Details page, click an option for the message; Deliver, Delete, Reprocess, Not Spam, or an available option from the pull-down menu More Actions.
3.
The Log Details page displays.
Message Log details
The Log Details page includes an option at the bottom of the page to view additional log details. Message Log details appear in a table, with columns for the date and time of receipt, and the source of the message details. Detail sources can include message and connection control data, email policy data, and delivery data.
The log details appear in a third column, which can contain information about:
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View log details
1.
The Log Details page displays.
2.
Additional details display in table format.
3.
The Message Log displays.

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