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Managing Messages > Configuring message exception settings
Configuring message exception settings
Administrator Help | Forcepoint Email Security | Version 8.5.x
The page Settings > Inbound/Outbound > Exceptions specifies how to handle messages that cannot be processed for some reason. Configure message exception settings as follows:
1.
Mark one or more check boxes to specify the action(s) to perform on a message that cannot be processed:
*
Deliver the message when an exception is caused by an antivirus filter.
*
Deliver the message when an exception is caused by an antispam filter (default setting).
*
Deliver the message when an exception is caused by the advanced file analysis filter.
*
Deliver the message when an exception is caused by the commercial bulk email filter.
*
Deliver the message when an exception is caused by a data loss prevention policy.
*
Deliver the message when an exception is caused by the URL analysis filter.
*
Deliver messages when an exception is caused by any other system operation.
*
Save exception messages to a queue (default setting).
Select the desired folder from the pull-down menu (default is exception). The list includes all the default queue names and any administrator-created queues. To add a new queue, select Add Folder from the pull-down menu to open the Add Queue screen.
* 
Warning 
You must have the save option selected to save undelivered messages to a queue. If this option is not selected, messages may be dropped.
Messages are saved to the queue regardless of whether the delivery option is selected for a specific filter.
2.
Send a notification regarding the unprocessed message; mark the check box Send notification to enable the Notification Properties section.
3.
Select the notification message sender from the following choices:
*
Original email sender
This is the default.
*
Administrator
If you use this option, you must configure a valid administrator email address on the page Settings > General > System Settings (see Setting system notification email addresses).
*
Custom
Specify a single email address in this field.
4.
Mark one or more check boxes to specify notification message recipients from among the following choices:
*
Original email sender
*
Original email recipient
*
Administrator
This is the default. If you use this option, you must configure a valid administrator email address on the page Settings > General > Settings (see Setting system notification email addresses).
*
User specified; enter one or more email addresses, separated by semicolons, in this field
5.
In the text field Subject, specify the subject line of your notification message.
6.
In the text field Content, enter the body of your notification message.
7.
Attach the original message to the notification message; mark the check box Attach original message.
8.
Click OK.
The settings are saved.

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Managing Messages > Configuring message exception settings
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