Technical Support

Administrator Help | TRITON AP-EMAIL | Version 8.2.x

Click Help > Support Portal in the TRITON console module tray to access Forcepoint online Support site. Technical information about Forcepoint software and services is available 24 hours a day, including:

the searchable knowledge base (Solution Center, Technical Library, and customer forums)

webinars, and show-me videos

product documents and in-depth technical papers

answers to frequently asked questions

For additional questions, click the Contact Support tab at the top of the page.

The contact page includes information for finding solutions, opening an online support case, and calling Technical Support.

For faster phone response, please use your Account ID, which you can find in the Profile section on the My Account page.

For telephone requests, please have ready:

Product subscription key

Access to the management console for your solutions (for example, the TRITON console or Appliance manager)

Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)

Familiarity with your network's architecture, or access to a specialist