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Managing Messages > Managing message queues > Message queues list > Viewing a message queue
Viewing a message queue
Administrator Help | TRITON AP-EMAIL | Version 8.2.x
Click a queue name in the Message Queues page Queue List to open that queue. Use the View from/to fields to specify the desired date/time range for the entries you want to see. The calendar includes the following options:
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Change the month and year by using the back and next arrows around the month and year at the top of the calendar.
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Set the calendar to the current date by clicking the date in the lower left corner of the calendar.
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Click Clean to clear the current date/time calendar selection.
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Click Today to set the calendar date to today's date.
Set the time range in hours and minutes in the entry fields to the right of the calendar. Click the arrow to the right of the View date/time range to display the desired queue items.
You can also perform a keyword search of the message queue, or refine the search by specifying that only senders, recipients, subjects, or policies applied are searched. You can also search on the name of the appliance that processed the messages (Processed By category). Enter a keyword and click Search.
Configure how many messages you want to view on each page of the queue in the per page drop-down list (25 [the default], 50, or 100).
Information displayed in the list of messages includes the following items:
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Sender email address
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Recipient email address
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Message subject. You can view message information and message contents by clicking the link in the Subject column to open the View Message page. See Viewing a message in a queue.
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Message size
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Date/time of message receipt
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The policy and rule applied to the message. If a data loss prevention (DLP) policy is applied to a message, a View Incident link opens the DLP incident information in the Data module, where the processing of this message occurs.
This column does not appear in the archive queue.
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Message type (for example, spam, virus, exception, commercial bulk, file sandbox, Threat Protection, encryption error, or decryption error)
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The name of the appliance that processed the message is included in the Processed By column.
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The Reason for Quarantine column contains an entry indicating why a message has been sent to a quarantine queue:
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Antivirus filter
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Email hybrid service
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URL analysis filter
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Bounce address tag validation
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Digital fingerprinting antispam tool
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LexiRules antispam tool
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Heuristics antispam tool
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Commercial bulk email filter
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Custom content filter
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Block List (Personal Email Manager Always Block List entry)
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Archive feature (a Settings > Inbound/Outbound > Message Control setting)
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Data loss prevention
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Exception (message exception)
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For a message attachment analyzed by Threat Protection, a View report(s) link opens a pop-up box with links to a Threat Protection report on each file examined
You can select a message in the queue and perform the following actions:
Action
Description
Deliver
Deliver the message to its recipient(s).
Delete
Delete the message from the queue.
Reprocess
Delete the message from the queue and restart the email processing function as if the email system were receiving it for the first time. For the archive queue, this action is called Process.
Not Spam
Report that the message should not be classified as spam and release the message for delivery. This option is available only when spam messages are selected.
Refresh
Refresh the queue contents list to view up-to-date queue contents.
The More Actions drop-down list includes the following operations:
Action
Description
Resume Processing
A message that has both spam and virus characteristics may be isolated by 1 type of filter before it has been processed by the other type. If the original quarantine is a false positive, use this action to make sure the message is processed by all relevant filters rather than delivered after only the first analysis.
Add to Always Block List
Add the message sender to the Always Block List.
Add to Always Permit List
Add the message sender to the Always Permit List.
Forward
Forward the message to 1 or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download
Download the message in .eml format. Downloaded email is saved in a zip file.
Clear message queue
Delete all the messages in the queue.
Reprocess all messages
Reprocess all the messages in your search result. Only the first 5000 entries in your search result are reprocessed.
Delete all messages
Delete all the messages in your search result. Only the first 5000 entries in your search result are deleted.

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