Configure your MX records

Administrator Help | TRITON AP-EMAIL | Version 8.2.x

Use the information on the MX Records page under Settings > Hybrid Service > Hybrid Configuration to configure your Mail eXchange (MX) records.

An MX record is an entry in a DNS database that defines the host willing to accept mail for a given machine. Your MX records must route inbound email through the email hybrid service to your email protection system.

Your MX records, which end in in.mailcontrol.com, are listed on the MX Records page. Contact your DNS manager (usually your Internet service provider) and ask them to set up or replace your current MX records for each protected domain you have specified with the customer-specific records provided by the email hybrid service on the MX Records page. For example, they might change:


Change	From	To
MX Preference 1	mydomain.com. IN MX 50 mail.mydomain.com.	mydomain.com. IN MX 5 cust0000-1.in.mailcontrol.com.
MX Preference 2	mydomain.com. IN MX 51 mail.mydomain.com.	mydomain.com. IN MX 5 cust0000-2.in.mailcontrol.com.

Make sure they include the trailing period, and ask them to set each of these records to an equal preference value.

Check the entries on your Internet service provider's DNS management site to ensure they match the MX records provided by the email hybrid service. After you validate your entries, click Check Status to verify that the update is successful.

It can take up to 24 hours to propagate changes to your MX records across the Internet. During this time, you should keep your previous mail routing active to ensure all your mail is delivered: while your MX records are changing over, some mail will be delivered using your old MX information, and some mail will be delivered using your new MX information.

Click Finish to complete your hybrid configuration.