Handling undelivered messages

Administrator Help | TRITON AP-EMAIL | Version 8.2.x

Message delivery options help you control how undeliverable mail is handled. Options for these operations appear on the Settings > Inbound/Outbound > Message Non-Delivery Options page.

Use the following steps to determine how to handle messages that are temporarily undeliverable due to error situations:

In the Undelivered Message Options section, enter the time (in minutes) for the message retry interval in the Retry interval field.


	Important Message delivery retry intervals are calculated exponentially. For example, using the default entry of 15, retry attempts are made in 15, 30, 60, 120, 240, etc., minutes.

Enter the time (in minutes) for the maximum period for retrying message delivery in the Maximum retry period field (default is 1440).

In the Notification email address field, enter an email address to which you want to send notifications that a non-delivery report (NDR) cannot be delivered to the original sender at the end of the retry period.

Mark the Use Administrator email address check box to send these messages to the administrator. You must configure the administrator address in the Settings > General > System Settings page (see Setting system notification email addresses).