Creating the quarantine mail notification message

Administrator Help | TRITON AP-EMAIL | Version 8.2.x

The Personal Email Manager notification message alerts users that email addressed to them has been blocked. The notification message list includes mail sent to all a user's email addresses, including alias addresses. The notification is sent to a user's primary email address.

The Settings > Personal Email > Notification Message page is composed of 4 sections:

Notification Message Links, in which you specify the IP address and port for Personal Email Manager facility end-user access (see Specifying Personal Email Manager access)

Notification Message Schedule, where you set the frequency with which a message is sent informing a user of blocked messages (see Scheduling the notification message)

Notification Message Template, in which you format the content and appearance of the notification message. Users see this message in their inbox when they have blocked email. (See Using the notification message template.)

Recipients List, in which you designate the user directories whose members will receive notification messages. (See Creating the notification message recipient list.)

After you complete all 4 sections, click OK to enable the delivery of notification messages.

Specifying Personal Email Manager access

Use the Notification Message Links section to designate the appliance that the end user accesses to manage blocked email in the Personal Email Manager tool. This setting is also used to create the hyperlinks to blocked mail listed in the user notification message. You can customize the URL for Personal Email Manager access to suit your needs.

Personal Email Manager users must have Personal Email Authentication permissions in order to use the facility. See Managing user validation/authentication options for information about granting Personal Email Manager permissions to end users.

Enter the IP address or hostname of the Personal Email Manager appliance.

Enter the port number (default is 9449). The port number should not be an email management server or appliance reserved port.


	Note If you use the C appliance interface for Personal Email Manager access, you must use the default port of 9449.

Use the Custom URL field to enter a URL path for Personal Email Manager user access that is different from the one automatically generated using the IP address and port entered above. This URL is also used for the notification message hyperlinks. The path can have a maximum length of 250 alphanumeric characters, hyphens, and underscores; a hyphen cannot be the first character. The custom URL supports only 1 subdirectory (for example, www.mycompany.com/pemserver) and should use the port designated in the Port field.

Deploy a group of email appliances to handle Personal Email Manager end-user activities. Configuring an appliance cluster for Personal Email Manager access can enhance performance by activating an appliance load-balancing feature. If the appliance you access is configured in a cluster, the appliance forwards Personal Email Manager access requests to other cluster machines using a round robin mechanism.

Add and remove appliances from a cluster using the Settings > General > Cluster Mode page (see Configuring an appliance cluster for information).

Scheduling the notification message

You have several options for scheduling the frequency of the notification messages that tell users that they have blocked messages. Configure the schedule settings in Settings > Personal Email > Notification Message.

Select the frequency of notification messages in the Send notifications drop-down list. By default, None is selected, and no other option in this section is enabled.

If you select Every day in the Send notifications drop-down list, the Time options are enabled for selection. You can choose as many time intervals as you like, in 1-hour increments.

If you select Every workday in the Send notifications drop-down list, the Time options are enabled for selection. You can choose as many time intervals as you like, in 1-hour increments.

If you select Every week in the Send notifications drop-down list, the Day of week and Time fields are activated. Designate a day of the week for notification messages to be sent. You can choose as many time intervals as you like, in 1-hour increments.


	Note Notification messages will be sent only to protected domains. Unprotected domains will not receive notification messages.

Using the notification message template

The notification message template helps you determine the content and appearance of the email that informs users of blocked messages. Configure the notification message as follows:

Set the maximum number of messages that are included in each notification message. The default value is 50, maximum value is 100. A user with more than the maximum number of blocked messages waiting must handle the excess directly in the Personal Email Manager facility, via the Web Access link in the notification message.

Select the email actions you want the notification to include from among the following options:

Deliver (default selection), to allow the user to release a blocked message. The email may be delivered directly to the user's inbox, or it may be submitted for continued processing by subsequent filters if appropriate. The behavior is determined in the Settings > Personal Email > End-user Portal page, in the Quarantined Message Delivery Options section.

Not Spam, to allow the user to report a blocked message that should not be classified as spam

Delete (default selection), to remove a blocked message from the user's blocked message list

Add to Always Block list, to allow an authorized user to add an address to a personal Always Block List

Add to Always Permit list, to allow an authorized user to add an address to a personal Always Permit List

Enter your company name and other relevant information in the Company entry field.

Enter a brief description of the email filtering product in the Description entry field (default is "Forcepoint Email Protection Solutions").

Enter the sender username in the Sender username field.

Enter the sender email address for the notification message in the Sender email address field.

Configure the subject line that you want the notification message to display in the Subject field. This subject will appear in the user's inbox when the notification message is received.

Designate some appropriate header text for the notification message in the Header field.

Enter some appropriate footer text for the notification message in the Footer field.

Creating the notification message recipient list

You can determine which Personal Email Manager users receive notification messages by entering their details into the Recipients List section. Only the users listed in the Recipients list receive notification messages alerting them about blocked email.

The Recipients list is based on user directories. All existing user directories are listed in the left-hand user directories box. Select a user directory and click the right arrow to add the directory to the Recipients list.

Click Add user directory to create a new directory on the Add User Directory page (see Adding and configuring a user directory for details). After you create a new user directory, it will appear in the user directories list on the Notification Message page.

If you want to delete a user directory from the Recipients list, select the directory in the Recipients list and click Delete.