Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Receiving secure email
How do I open a secure message?
You can receive a secure message in almost any email client. A secure message is received in your inbox with the encrypted attachment named message_zdm.html.
To read a secure email, click the message_zdm.html attachment. Next, click the Read Message button on the page that opens in your Web browser.
If you're a first-time user, you'll be asked to register. You'll have to provide your name and set a password. Another email message will be sent to you to verify that you are the owner of the email address.
If you are a registered user, you'll just need to provide your password and authenticate. When the authentication process completes, the secure email will be displayed in your Web browser.
 
Note 
How do I register for the first time?
If you are a first-time user, you'll be asked to register when you open the secure message attachment. As indicated below, registration is a simple step in order to validate that you are the owner of the email. You will provide your name, password, and a security question to complete registration. The security question is used in the password recovery procedure should you forget your password.
An email will be sent to your address for you to verify your identity. Click on the link in your inbox to complete the registration process.
How do I authenticate?
You'll have to provide your password in order to read your secure message. This is the password that you provided during registration. This is to validate that you are the person for whom the message is intended.
Once you sign in with your password, your secure message is displayed in the browser you are using.
If you forgot your password, or would like to change it, click on the link to recover it. For further information on how to recover or change your password, see How do I recover my password?.
How do I recover my password?
If you forgot your password, or would like to change it, click the link, Forgot your password. You'll be prompted to answer the security question you selected during registration. If you do not know the answer, you can click the link Forgot your Answer?
 
An email will be sent to your inbox to validate that you are the owner of the email address. You'll be required to click the link within 2 hours, after which your password recovery request becomes void. When you click the link, you will be prompted to reset your password.
How do I read my secure message?
Once you have authenticated successfully, the secure message opens in your browser. Now you are able to read your message, reply, reply all, and forward the message to another email ID securely.
What are signatures and what does it mean if the signature is valid or invalid?
Every secure email is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message.
A symbol indicates that the signature associated with this email is valid and the message can be trusted.
A symbol means that the signature associated with this message is not valid and the message may have been forged. We recommend that you either contact the sender of the message or your local technical support personnel.
How do I access attachments sent to me?
All secure attachments are contained within the message and will appear when you read the message. To open the attached files, click on the [view] button next to the attachment names - a new browser window opens to enable you to access the attachment.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Copyright 2016 Forcepoint LLC. All rights reserved.