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Report Center > Using the Report Builder > Viewing detailed reports
Viewing detailed reports
You can use grouping reports as a starting point for accessing more detailed information, either by drilling down into a particular aspect of a report, or using Transaction View (web), Incident Manager (web), or Message Center (email) to see further information about a report item.
Drilling into report items
To drill down into a report item:
1.
Mark the check box next to each item you want to drill down into.
You can select multiple items and change your selections, even after the popup window appears.
2.
In the popup window, select an available attribute from the Drill Into By the drop-down list.
3.
The new report loads. Note that as you have moved down a level in the report, the items you selected in step 1 are now in the Filters field, while the Grouping field contains the other report attributes, including the one you selected in step 2.
You can edit the content of the Grouping and Filters fields, and view the report in different formats, in exactly the same way as for the previous report.
4.
To drill down a further level, repeat steps 1-3 above.

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Report Center > Using the Report Builder > Viewing detailed reports
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