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End-User Self Service > Understanding the report
Understanding the report
 
Information included on the personal email report
 
Section
Contents
A
The date range for which the report was processed
B
Your email address. Note that if you have consolidated message report data from multiple email accounts into one report, you will see all the email addresses included in that subscription.
C
The number of suspicious and clean messages that were processed for you during the period
D
An option to change the number of days shown in the report
E
A link to receive this report by email on a regular basis
F
The ability to select all quarantined and/or spam message and take actions on them, such as delete or release
G
A link to change your report subscription
H
A link to manage your personal allowlist and blocklist
I
A list of your email arranged in the following order (list depends on user and account configuration):
*
Suspicious messages you received or sent
*
Clean messages you received or sent
If you area viewing the online version of your report, you can change the order of the messages by clicking a column heading link. For example, you can sort by the From or To column, the Date/Time column, or the Status column.
J
An indication of whether a message has been received or sent.
K
The actions you can take action on a message. (Select a message by clicking in the check box on the left.) Options include:
*
Details - Access details about the message
*
Release - Release the message from quarantine. (Inbound messages only. This is not possible for all messages, such as those containing known viruses.) If the message to be released was originally sent to a distribution list address that is included in a consolidated report, you are given the option to release the message to the whole list or a specific email address.
*
Allowlist - Send this message or domain to your personal allowlist. This tells the cloud-based service to always allow messages from this sender or domain.
*
Blocklist - Send this message or domain to your personal blocklist. This tells the cloud-based service to never allow messages from this sender or domain.
Information included on the message summary line
Information included on the message summary section:
*
An indication of whether the message was inbound or outbound
*
The message sender
*
The message recipient
*
The time and date that Forcepoint Email Security Cloud logged the email
*
The status of the email - what action Forcepoint Email Security Cloud took on the email
*
The subject line of the message
Default information included
The first time a user requests a personal email report, it contains a maximum of 50 lines and covers the period of the last 7 days.

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End-User Self Service > Understanding the report
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