Excluding Websense files from antivirus scans

Deployment and Installation Center | Web, Data, and Email Protection Solutions | v8.0.x

In this topic:

Disabling antivirus for web protection solutions

Disabling antivirus for TRITON AP-DATA

Disabling antivirus for TRITON AP-EMAIL

Antivirus scanning can degrade the performance of Websense components. This article lists folders and files that should be excluded from antivirus scans.

Please note:

Websense is not aware of a risk in excluding the files or folders that are mentioned in this section from your antivirus scans. However, it is possible that your system would be safer if you did not exclude them.

When you scan these files, performance and operating system reliability problems may occur because of file locking.

Do not exclude any files based on the filename extension. For example, do not exclude all files that have a .dit extension.

All the files and folders that are described in this section are protected by default permissions to allow only SYSTEM and administrator access, and they contain only operating system components. Excluding an entire folder maybe simpler but may not provide as much protection as excluding specific files based on file names.

Refer to your antivirus vendor's documentation for instructions on excluding files from scans.


	Note During installation of Websense products, disable antivirus software altogether. After installation, be sure to re-enable antivirus software.

Disabling antivirus for web protection solutions

It is a best practice to exclude the Websense installation directory (includes subdirectories) from antivirus scans. By default this directory is:

Windows (TRITON management server):

*:\Program Files (x86)\Websense

Windows (all others):

*:\Program Files\Websense

Linux:

/opt/Websense/

Disabling antivirus for TRITON AP-DATA

Management servers

It is a best practice to exclude the following (includes subdirectories) from antivirus scans.

The Websense installation folder, which is one of the following:

*:\Program Files\Websense

*:\Program Files (x86)\Websense

*:\Program files\Microsoft SQL Server\*.*

C:\Documents and Settings\<user>\Local Settings\Temp\*.*

%WINDIR%\Temp\*.*

The forensics repository (configurable; defaults to Websense folder)

Non-management servers

On non-management servers, such as TRITON AP-DATA analyzers, exclude the following directories from antivirus scanning:

The folder where TRITON AP-DATA was installed. By default, this is one of the following:

Program Files\Websense\

Program Files (x86)\Websense\*.*

*:\Inetpub\mailroot\*.* - (typically at the OS folder)

*:\Inetpub\wwwroot\*.* - (typically at the OS folder)

C:\Documents and Settings\<user>\Local Settings\Temp\*.*

%WINDIR%\Temp\*.*

The forensics repository (configurable; defaults to Websense folder)


	Note This document lists the default installation folders. You can configure the software to install to other locations. The FP-Repository folder is usually located inside the installation folder.

Windows endpoints

The following directories should be excluded from the antivirus software that is deployed to Windows-based endpoint clients:

The endpoint installation folder

Endpoint processes: wepsvc.exe and dserui.exe

EndpointClassifier.exe and kvoop.exe

Mac endpoints

The following directories should be excluded from the antivirus software that is deployed to Mac-based endpoint clients:

/Libraries/Application Support/Websense Endpoint

/Applications/Websense Endpoint.app

/Applications/Websense Endpoint UI.app

/Applications/Websense Decryption Utility.app

Also exclude the following:

Libraries:

/usr/lib/libwep

/usr/lib/libwep_airdrop.dylib

/usr/lib/libwep_burn.dylib

/usr/lib/libwep_cbcarbon.dylib

/usr/lib/libwep_cbcocoa.dylib

/usr/lib/libwep_dutil.dylib

/usr/lib/libwep_ff.dylib

/usr/lib/libwep_hook.dylib

/usr/lib/libwep_icloud.dylib

/usr/lib/libwep_mail.dylib

/usr/lib/libwep_outlook.dylib

/usr/lib/libwep_post.dylib

/usr/lib/libwep_printer.dylib

/usr/lib/libwep_screen.dylib

Utility tool:

/usr/sbin/wepsvc

Disabling antivirus for TRITON AP-EMAIL

It is a best practice to exclude the Websense installation folder (includes subfolders), by default:

*:\Program Files\Websense

*:\Program Files (x86)\Websense

Also exclude any TRITON AP-DATA folders that apply (see Disabling antivirus for TRITON AP-DATA above).