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Setting Up Websense V-Series Appliances > Restoring to Factory Image
Restoring to Factory Image
Deployment and Installation Center | Web and Email Security Solutions | Version 7.8.x
 
Applies to:                                                                                                          
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Web Security v7.8.x
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Web Security Gateway and Web Security Gateway Anywhere v7.8.x
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Email Security Gateway and Email Security Gateway Anywhere v7.8.x
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V10000 G2, V10000 G3, and V5000 G2 v7.8.x
USB Image
The current generation of V-Series appliances does not ship with a recovery DVD. The recovery image is available to download and install from a USB flash drive. The recovery image can be downloaded from MyWebsense. Once the image is downloaded, it must be burned to a USB flash drive. For instructions on how to create the USB drive image, please see the article in the Websense Technical Library.
DVD Image for restoring older versions
Prior to the release of v7.7.3, the V10000, V10000 G2, and V5000 G2 shipped with a recovery DVD that can be used to restore the appliance to its factory image. This recovery procedure should be used only if you need to roll back your installation to a previous version. You can use the DVD (after saving a Full configuration backup) to re-image the appliance and then recover your custom appliance and module settings.
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Important 
Use the original recovery DVD that came with your appliance. If you have misplaced it, you can download a DVD image from MyWebsense. It is important you use an image that is associated with the manufacture date of your appliance. The MyWebsense Downloads page will indicate the appliance manufacture date appropriate for each image.
Note that all Websense components running off the appliance must be stopped before you reset to factory image. After the appliance image is restored, components running off the appliance must be reinstalled.
1.
Stop all Websense components that are running off the appliance. For example, stop Web Security or Email Security Log Servers, Sync Service, Linking Service, transparent ID agents, and TRITON Unified Security Center.
2.
If possible, back up any information you want preserved.
a.
Using a Web browser, log onto the Appliance Manager:
https://<C interface IP address>:9447/appmng/
b.
Go to Administration > Backup Utility, and create a Full Configuration backup. See online Help for assistance. Save this backup file to another machine.
3.
Go to the machine rack and insert the recovery disk into the appliance DVD drive.
4.
Reboot the appliance. (An alternative is to turn off the power, and then turn it on again.)
5.
Watch the terminal screen closely after the reboot starts. When a list of function keys appears at the upper right during reboot, press F11. Then select one of the following:
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Boot from SATA Optical drive (V10000 G2/G3)
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Boot from Embedded SATA 1 TEAC DVD-ROM DV-28SW drive (V5000 G2)
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Boot from Primary CDROM: TEAC DVD-ROM DV-28SW drive (V5000 G2R2)
6.
When asked whether you want to continue, enter yes.
Restoring the image can take 20 minutes or more. When the DVD is ejected, be sure to remove it from the drive.
7.
Press any key to view the subscription agreement.
8.
Enter yes to accept the subscription agreement, and then enter yes to begin firstboot.
This begins the firstboot script.
9.
Follow the on-screen instructions at the terminal and provide the necessary information.
See Perform initial command-line configuration for details about what information is requested.
Restore backed-up configuration
1.
Restore the backed up configuration via the Appliance Manager.
a.
Using a Web browser, log onto the Appliance Manager
https://<C interface IP address>:9447/appmng
b.
Go to Administration > Backup Utility.
c.
Choose Restore.
2.
Select Full Appliance Configuration restore mode and click Run Restore Wizard.
3.
In the Restore Wizard:
a.
File Location: Select Another location (browse for file). Then click Next.
b.
Select File: Browse to the backup file (*.bak file) to select it. Then click Next.
c.
Confirm: Verify backup file details and then click Restore Now.
The appliance will be rebooted automatically after the restore is complete. Appliance and software module settings are restored.
4.
Ensure that the appliance time and date are synchronized with other servers.
5.
Reinstall the components that run off the appliance.
6.
On occasion, a manual download of the Websense Web Security Master Database should be initiated after a recovery. Do this in the Web Security manager if you receive a warning message about the Master Database.

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Setting Up Websense V-Series Appliances > Restoring to Factory Image
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