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Troubleshooting > Miscellaneous > Failed user directory import
Failed user directory import
Administrator Help | Forcepoint DLP | Version 8.5.x
There are a few reasons why the user directory import might fail, such as access problems or an incorrect file structure in the import file. Take these steps in the Forcepoint Security Manager:
1.
Go to the Settings > General > User Directories page.
2.
Select the user directory and double-check its IP address and port settings.
Access problems typically occur when the IP address or port for the user directory server is incorrect.
3.
If the problem is an incorrect CSV file structure, follow the instructions in Importing user entries from a CSV file.

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Troubleshooting > Miscellaneous > Failed user directory import
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