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Troubleshooting > Problems and Solutions > Endpoint > User name does not display on endpoint list in the TRITON Manager
User name does not display on endpoint list in the TRITON Manager
Administrator Help | TRITON AP-DATA | Version 8.3.x
The TRITON AP-ENDPOINT DLP requires the Terminal Services service to be enabled and set to Manual to report user names back to the endpoint agent service.
1.
On the endpoint machine for the missing user, open Windows Control Panel and select Administrative Tools > Services.
2.
Locate the Terminal Services service. Double-click it.
3.
Change the service's Startup type from Disabled or Automatic to Manual.
4.
Click OK.
5.
Reboot the computer.
The user name should properly be displayed on the endpoint list once the endpoint has rebooted.

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