Mail servers

Administrator Help | TRITON AP-DATA | Version 8.3.x

When you configure the system to send incident notifications to administrators, you have the option to include links that permit the administrators to perform workflow operations on the incident. For example, they can click a link to changes its severity to High or to escalate it to a manager. When an administrator clicks a link inside an email message, a compose message window appears.

The administrator clicks Send on this message to notify the TRITON AP-DATA system that a workflow operation has been requested.

Use the Mail Servers screen to set up the mail server that should be used to receive email requests for workflow updates—the incoming mail server—as well as the mail server that should be used for sending the notifications—the outgoing mail server. (The same outgoing server is used for alerts and scheduled tasks.)

To define the incoming and outgoing mail servers:

Select Settings > General > Mail Servers.

Complete the fields as follows:

Select the protocol to use for email retrieval. Most mail servers support both.

POP3 - Post Office Protocol 3

IMAP - Internet Access Message Protocol

Use secure connection (SSL)

Select this option to use the secure sockets layer (SSL) protocol to connect to your incoming mail server. This protects the content of the email from users outside of your network.

System email address

The email address to which workflow email requests should be sent—for example: DLPsystem@mycompany.com.

You must set up an email account on your mail server for this purpose. It should be a dedicated account, because the system deletes its contents regularly. Any email in this folder is lost.

This email address automatically appears in the To: field of the email message when administrators click a workflow operation link. The exception to this is when the operation is Assign. Then the system email address appears in the CC field, because the To: field is the address of the assignee.

The TRITON AP-DATA system periodically cleans this mailbox.

IP address or hostname

Enter the IP address or hostname for the mail server that can open the specified email address.

This is the email server address that collects and stores incoming email from administrator notifications. These are the email messages that are sent to the system when administrators try to update workflow operations from inside a notification email.

Port

Enter the port number for your incoming mail server.

User name

Enter the user name of someone with access to both the incoming mail server and system email address. This should be network credentials, not TRITON AP-DATA administrator credentials. The system needs to connect to this server to retrieve the workflow updates.

Password

Enter this user's password.

Test Connection

Click Test Connection to test the settings you configured. The system tries to connect to the server you specified and returns a success or failure message when done. This can take several minutes.

Outgoing Mail Server

IP address or hostname

Enter the IP address or hostname for your outgoing mail server.

This is the email server address that waits and listens for outgoing notifications and alerts

Note that if you change the outgoing mail server here, the mail server for scheduled tasks, notifications and alerts is affected.

Port

Enter the port number for your outgoing mail server.

Test Connection

Click Test Connection to test the settings you configured. When prompted, enter an email address where the system can send a test message. If you receive the message, then it was able to connect to the outgoing mail server successfully. This can take several minutes.

Click OK to save your changes.