Technical Support

Technical information about Websense software and services is available 24 hours a day at:

www.websense.com/support/

the latest release information

the searchable Websense Knowledge Base

support forums

support webinars

show-me tutorials

product documents

answers to frequently asked questions

Top customer issues

in-depth technical papers

For additional questions, click the Contact Support tab at the top of the page.

If your issue is urgent, please call one of the offices listed below. You will be routed to the first available technician, who will gladly assist you.

For less urgent cases, use our online Support Request Portal at ask.websense.com.

For faster phone response, please use your Support Account ID, which you can find in the Profile section at MyWebsense.

 

Location	Contact information
North America	+1-858-458-2940
France	Contact your Websense Reseller. If you cannot locate your Reseller: +33 (0) 1 5732 3227
Germany	Contact your Websense Reseller. If you cannot locate your Reseller: +49 (0) 69 517 09347
UK	Contact your Websense Reseller. If you cannot locate your Reseller: +44 (0) 20 3024 4401
Rest of Europe	Contact your Websense Reseller. If you cannot locate your Reseller: +44 (0) 20 3024 4401
Middle East	Contact your Websense Reseller. If you cannot locate your Reseller: +44 (0) 20 3024 4401
Africa	Contact your Websense Reseller. If you cannot locate your Reseller: +44 (0) 20 3024 4401
Australia/NZ	Contact your Websense Reseller. If you cannot locate your Reseller: +61 (0) 2 9414 0033
Asia	Contact your Websense Reseller. If you cannot locate your Reseller: +86 (10) 5884 4200
Latin America and Caribbean	+1-858-458-2940

For telephone requests, please have ready:

Websense subscription key

Access to TRITON - Data Security

Familiarity with your network's architecture, or access to a person who has this knowledge

Specifications of the machines running the Data Security Management Server and other Data Security servers

A list of other applications running on the Data Security Management Server and other Data Security servers