Logs

Websense Technical Support may request log files to assist you with troubleshooting. This screen provides access to these log files for viewing and download.

 

Note  Network Agent generates a log file only if you have enabled logging in the TRITON- Web Security console. If you wish to examine log files for Network Agent in Appliance Manager, be sure to turn on Network Agent logging in the TRITON - Web Security console first. To do this, log on to the TRITON - Web Security console and navigate to Settings > Network Agent > Global. Then scroll down to Additional Settings to enable logging of protocol traffic and specify a logging interval.

Select the module for which you want to view logs:

Appliance Controller

Websense Content Gateway

Websense Web Security

Network Agent

Then select the date range.

Use the drop-down list to choose the date range.

Log files are available in weekly increments for up to 5 weeks.

Then select the view option. Select either:

View last __ lines

Indicate how many lines of the log you want to see in a pop-up window:

last 50 lines

last 100 lines

last 500 lines

Download entire log file

Click Submit to begin the process of gathering the requested log file.

If you are downloading the entire log file, use the File Download dialog box to navigate to the folder where you want to save it.