Support Overview


Websense Support is dedicated to ensuring that you get the best protection possible from our suite of products. An intuitive website will speed up your search for a solution to a particular issue, or quickly connect you to a Websense representative to assist in whatever situation you may be facing.

You can now access all of your resources directly from the Support home page.

Support by Product
Select your product from the list and be directed to a single location for all technical information specific to your product: documentation, product downloads, hot topics, knowledgebase search, hot fixes, tools, and more.

Knowledge base (KB)
Select your product from the list to search our vast collection of articles, documentation, webinars, and tutorials specific to your product.

Share questions and suggestions in discussion groups with experienced Websense customers. Not yet a member? Join our community now.

Tools and Policies
Stay current with Websense tools and policies for product support. Here you will find useful information about end-of-life policy, Support response times, as well as access to tools, hot fixes and product downloads. Many of the tools available here can also be found on our Support by Product pages.

Contact Support
Submit a new case or manage existing cases online via, or call one of our global support centers. You will be routed to the first available technician who will gladly assist you.
For faster phone response, please have your support account ID ready. Don't have it? Go to your profile at MyWebsense.

Quick links
Access at your fingertips to primary support resources. See our most common solutions, contact us via our online case system, learn about our support programs, or log into MyWebsense to access additional resources about your account.

To access the full Support site (in English), please click here.