While Websense strives to permit our customers to configure their web, data and messaging use policies in whatever manner they desire, Websense reserves the right to investigate unauthorized or improper use of Websense products. In the event that product use is determined to be contrary to Websense's product terms and conditions and/or our corporate policies, appropriate measures will be taken.
When Websense receives a complaint or other information pertaining to alleged improper use of our products, we seek to initially identify (1) the customer who has allegedly used our products improperly, (2) the specific product involved, and (3) the alleged improper use. The matter is referred to our Legal Department, who then investigates the possible inappropriate use, contacting relevant members of the Websense team, our channel partners, and ultimately, our customer.
We gather information to determine whether or not the claim of alleged improper use is reasonably credible. This can often be difficult because Websense does not have visibility into the web, data and messaging enforcement policies implemented by our customers. Once we reasonably believe that a violation may have occurred, we contact the customer. Typically, we explain to the customer what they must do to come into compliance, with the hope that they will make the appropriate changes. Dialogue with the relevant customer usually resolves the issue.
However, if inappropriate use is determined to have occurred, and open discussion does not resolve the issue, Websense will take any one or more of the following action which may include but is not limited to the following: