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SurfControl Customers

A pledge to our customers

"We hope to prove to you that we are a trustworthy partner with the vision, products, support and services to play an expanded role in your security strategy."
– Gene Hodges, CEO

READ GENE'S LETTER

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As a SurfControl customer, you know the value of web and e-mail filtering. Websense is dedicated to protecting your investment in SurfControl products and committed to the following policies for all SurfControl end user customers worldwide:

Websense Five-Point Pledge to SurfControl Customers

Continued support for SurfControl's Web Filter and Mobile Filter
Continued investment in development of Email Filter, MailControl and WebDefense
Enhanced Web Filter and Mobile Filter with Websense URL database
Price protection on the first renewal of SurfControl Web Filter and Mobile Filter subscriptions
Forums for on-going customer communication, focusing on the quality of support and product direction

Nobody knows the Internet better than Websense. Nobody is more dedicated to ensuring your organisation's information is safe and ready to use whenever and wherever it's needed.

With Websense, you're protected - dynamically, pre-emptively and intelligently.

Read a letter to SurfControl customers from Websense CEO Gene Hodges.

SURFCONTROL PRODUCT PLANS

Websense Product End of Sale and End of Life Policies

Products in active development

Websense will continue to invest in development of the following products:

SurfControl WebDefense
SurfControl MailControl
SurfControl E-mail Filter for SMTP

These product lines are important to our long term strategy and we are very excited about opportunities to integrate the technologies from these critical product lines more broadly across Websense's offerings, specifically focusing on building the world’s best "reputation services" for the web and e-mail. Learn more about the Websense Product Portfolio Plan.

Products in active maintenance with enhancements

SurfControl Web Filter
Websense will support SurfControl Web Filter with a completely staffed maintenance and support team through at least December 31, 2011 and will enhance the solution by supplementing the SurfControl URL database with additional web filtering and security coverage provided by Websense Security Labs™ and ThreatSeeker™ technology. Although Websense will renew existing subscriptions at the previously paid price, we have decided to discontinue sale of SurfControl Web Filter for new subscriptions on January 8, 2008.

SurfControl Mobile Filter
Websense will support SurfControl Mobile Filter with a completely staffed maintenance and support team through at least December 31, 2011 and will enhance the solution by supplementing the SurfControl URL database with additional web filtering and security coverage provided by Websense Security Labs™ and ThreatSeeker™ technology. Although Websense will renew existing subscriptions at the previously paid price, we have decided to discontinue sale of SurfControl Mobile Filter for new subscriptions on January 8, 2008.

Supported products

SurfControl Enterprise ThreatShield
Websense has decided to discontinue sale of SurfControl Enterprise Threat Shield. We will accept new subscriptions and renewals only through Jan. 8, 2008.

SurfControl Web Filter Appliance
Websense has decided to discontinue sale of SurfControl Web Filter Appliance. We will accept new purchases for SurfControl Web Filter Appliance only through Jan. 8, 2008. Websense will continue to support subscription renewals for SurfControl Web Filter after January 8, 2008.

SurfControl RiskFilter
Websense has decided to discontinue sale of SurfControl Risk Filter in all countries except China. We will accept new purchases and renewals for SurfControl Risk Filter only through Jan. 8, 2008.

SurfControl E-mail Filter for Exchange
Websense has decided to discontinue sale of SurfControl E-mail Filter for Exchange. We will accept new subscriptions and renewals only through Jan. 8, 2008.