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Common Questions - International
Top SurfControl Customer Questions
Are the SurfControl pricing models changing?
Pricing for SurfControl products will remain unchanged for Q4 2007. Websense is offering the following price protection on existing SurfControl Web Filter and Mobile Filter subscriptions. When customers renew their present subscription for the first time, Websense will ask them to pay the same amount, per seat or user that they paid previously. If a customer has plans to add seats, users or sites, Websense will price the expansion the same way.
Additionally, customers are no longer required to purchase SurfControl Collectors for redundant licence keys. Who do I call for technical support from October 3rd?
Please continue to call your normal support numbers.
How will this acquisition benefit me?
Overall, this acquisition gives Websense the scale and product portfolio to continue to innovate. Websense’s goal is to offer SurfControl customers the best of both companies’ award-winning web security, innovative protection from information leaks, and highly effective messaging security with solid, competent product support for SurfControl and Websense products, all at competitive prices. SurfControl customers will benefit from the following:
Why did Websense acquire SurfControl?
Our acquisition of SurfControl accelerates our strategy, augmenting the Websense product and technology portfolio with e-mail security and an on-demand hosted option for both e-mail and web security. Our goal is to provide our customers the best of both companies: award-winning web security, innovative protection from information leaks, and highly effective messaging security with solid, competent product support for SurfControl and Websense products, all at competitive prices.
The SurfControl acquisition provides Websense with:
What is Websense doing to retain the SurfControl customer base?
To help drive customer satisfaction and retention, Websense announced the creation of a “Customer Investment Protection Program”. Please find below the Websense five point pledges to SurfControl customers:
What is the complete Websense product portfolio including the newly acquired SurfControl product mix available today?
The product matrix below represents the complete Websense product portfolio after the successful integration of SurfControl products.
Which SurfControl products will Websense discontinue?
Websense has made the decision to discontinue selling new subscriptions, new purchases and renewals for the following products on January 8, 2008:
** Websense will accept new subscriptions for SurfControl Web Filter and Mobile Filter for three months following the End of Sale (EOS) announcement date, in this case only through, January 8, 2008. We will continue to accept subscription renewals after January 8, 2008. We are committing to provide support for these products at least through December 31, 2011. Top Websense Customer Questions
What is the sales coverage model?
The SurfControl and Websense sales organisations will remain separate until January 2008. SurfControl customers will continue to be serviced by SurfControl sales representatives and Websense customers will continue to be handled by Websense Sales.
Who do I call for technical support from October 3rd?
Please continue to call your normal support numbers.
How will this acquisition benefit me?
Overall, this acquisition gives Websense the scale and product portfolio to continue to innovate. Our acquisition of SurfControl enables us to offer Websense customers access to a broader portfolio of security solutions. Now in addition to our award-winning web filtering, and best in class web security and information leak prevention solutions, Websense customers can add email filtering and on-demand delivery to their Websense solution.
Why did Websense acquire SurfControl?
Our acquisition of SurfControl accelerates our strategy, augmenting the Websense product and technology portfolio with e-mail security and an on-demand hosted option for both e-mail and web security. Our goal is to provide our customers the best of both companies: award-winning web security, innovative protection from information leaks, and highly effective messaging security with solid, competent product support for SurfControl and Websense products, all at competitive prices.
The SurfControl acquisition provides Websense with:
What is Websense’s overall product strategy?
As the market leader in web security, Websense has evolved from providing a single best-of-breed web filtering product to offering integrated web, e-mail and internal content security solutions. Today, through an orchestrated strategy of internal development and acquisitions, our solutions range from the highly customisable Websense Web Security Suite™ and Websense Content Protection Suite to the easy-to-install Websense Express™ small and mid-sized business security platform. Our products rely on a foundation of proprietary threat detection and content recognition technologies developed over many years. As a result, only Websense is able to deliver intelligent content protection solutions that combine:
What is the complete Websense product portfolio including the newly acquired SurfControl product mix available today?
The product matrix below represents the complete Websense product portfolio after the successful integration of SurfControl products.
Which SurfControl products will Websense discontinue?
Websense has made the decision to discontinue selling new subscriptions, new purchases and renewals for the following products on January 8, 2008:
** Websense will accept new subscriptions for SurfControl Web Filter and Mobile Filter for three months following the End of Sale (EOS) announcement date, in this case only through, January 8, 2008. We will continue to accept subscription renewals after January 8, 2008. We are committing to provide support for these products at least through December 31, 2011. |
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