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Authentication Issue - Microsoft Proxy Server stops Master Database download
Article Information
Article #: 1714 Last Review: 29-Sep-2007
NOTE Please refer to the notice at the end of this article for more information pertaining to support of third party software.
Article
Important Information
Prerequisites:

Consult the Websense product documentation listed below.

Notes:

N/A

Warnings:

N/A

Problem Description:

When Websense software is integrated with Microsoft Proxy Server, incorrect authentication settings can prevent the Websense Master Database from being downloaded.

Error Messages: (Detailed)

N/A

Resolution:

If Websense software is installed behind a Microsoft Proxy Server, and the proxy server is set up to require authentication, you must enable Basic Authentication on the proxy server to download the Websense Master Database.

Microsoft Proxy Server offers the following authentication methods:

  • IIS 4.0
    • Anonymous
    • Basic
    • Windows NT® Challenge/Response
  • IIS 5.0
    • Anonymous
    • Basic
    • Integrated Windows Authentication

By default, Microsoft Proxy Server has both Basic and either Windows NT Challenge/Response or Integrated Windows Authentication enabled. See your Microsoft Proxy Server documentation for information about enabling authentication within Microsoft Proxy Server.

NOTE Review the Related Article linked below to ensure that Websense software is properly configured to reply to authentication requests from Microsoft Proxy Server.

Related Articles:
Keywords:

Master Database, downloading, Microsoft, proxy, server, basic, authentication, Websense Enterprise, Websense Web Security Suite, Database Download, Filtering Service
Documentation References
Websense Documentation:

  • Websense Web Security Suite and Websense Enterprise Installation Guide for use with Integrated Microsoft Products

    • 3rd Party Documentation:

  • Refer to Microsoft's site for additional information.
  • URL: http://www.microsoft.com/

    • NOTICE In the course of providing technical support for our own products, we find that we are sometimes asked to provide information with respect to the operation of third-party products and the interoperability of those products with Websense products. We may elect to provide information regarding third-party products as a courtesy to our customers, but because the information relates to non-Websense products, the information may not be complete or accurate and cannot be warranted or guaranteed in any way. Websense does not represent that it has any expertise with respect to non-Websense products and will not be responsible in any way for claims arising from our customers' use of third-party products, regardless of whether Websense has provided any information or support relating to those products.
    Websense Product Data
    Product Area(s):
    WSE 5.5, 5.5.1, 5.5.2, 5.5.2.1, 6.1, 6.1.1, 6.2, 6.3, 6.3.1
    WSS 5.5.1, 5.5.2, 5.5.2.1, 6.1, 6.1.1, 6.2, 6.3, 6.3.1
    Product Components Affected: Database Download, Filtering Service
    Integration Component: Microsoft Proxy
    Platform: Windows
    Client OS: N/A
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