SurfControl End of Sale Support Offerings

*For North America only

Silver Package: After-Hours Support

SurfControl’s Silver Package Support is ideal for companies that maintain IT coverage 24 hours a day.  If your business functions 24/7, or you have offices in multiple hemispheres, SurfControl professionals are available to ensure your networks are protected and operating smoothly 24/7, 365 days a year.

Gold Package: Enhanced Personal Support

SurfControl's Gold Package Support gives you all of the Basic Level benefits with the added guidance and associated perks of a dedicated Technical Account Manager (TAM) as your principal point of contact, as well as a back-up TAM in case of emergency.

Your SurfControl TAM will:

• Assist you in developing a customized support plan to help drive the achievement of your key business goals.
• Coordinate and streamline your support interactions.
• Manage your incident escalation process.
• Provide ongoing proactive services that identify common support issues.
• Conduct periodic business reviews.

Web-based Administrator training is also included in your Gold Support Package.  Our training programs are geared toward keeping your employees proficient in SurfControl products, whether they’re new employees, or existing staff. 

Platinum Package: Vital Enterprise

The Platinum Support Package is designed to provide enterprise level professionals with the ultimate in personalized service.  It includes everything in the Silver and Gold Support Package programs to cover all of your mission-critical issues. Additionally the Platinum Support Package also includes:

On-Site Support - This package provides for an annual service visit to your facility. This visit can be used for system troubleshooting, upgrades, product migration, or training.  This is the package you need if you are looking for the ultimate in personal attention and want to take full advantage of our products and services.

SurfControl Technical Support Packages